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mygame Help Centre

FAQ mygame –
Answers to All Your Questions

We understand that questions about how the mygame platform works can come up from time to time. Here we have compiled comprehensive answers to the most frequently asked questions by members in Malaysia – from registering an account and the deposit and withdrawal process, to bonuses, security, and technical game issues.

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Mygame Top Help Topics

Select the category related to your query to get answers faster

Account & Registration

Everything you need to know about registering a new mygame account, updating personal information, identity verification (KYC), changing your password, and managing your account settings.

Deposits & Withdrawals

A complete guide covering accepted payment methods, minimum and maximum deposit limits, withdrawal processing times, and steps to ensure your transactions go smoothly.

Bonuses & Promotions

Learn how to claim the welcome bonus, applicable rollover requirements, maximum betting limits while a bonus is active, and how to check your bonus status in your mygame account.

Games & Platform

Questions about how to access games, the difference between demo and real money modes, game providers, minimum system requirements, and how to report any technical issues while playing at mygame.

Security & Privacy

Learn about the 256-bit SSL encryption technology that protects your data, how to enable two-factor authentication, mygame's privacy policy, and the steps we take to keep your account secure.

Mobile App

How to download and install the mygame app for Android and iOS, operating system version requirements, how to update the app to the latest version, and troubleshooting common mobile app issues.

Account Deposits & Withdrawals Bonus Games Security App
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Account & Registration

Everything related to your mygame account

Creating a mygame account is free and takes less than 2 minutes. Click the button "Register" on the homepage, enter your active phone number, set a strong password, and enter the OTP code sent to your phone to complete registration. Once your account is active, you can immediately make your first deposit and claim your welcome bonus. Visit the Register to get started.

Yes, identity verification (KYC) is mandatory before you can make your first withdrawal. You will need to submit a clear copy of your national ID (MyKad) and proof of your bank account. The KYC review process is typically completed within 1 to 3 business days. This is standard procedure to ensure account security and comply with applicable regulations. You can still play and make deposits while your KYC process is ongoing.

No. Each individual is only permitted to hold one mygame account. Owning multiple accounts violates the platform's Terms and Conditions and may result in all related accounts being suspended and balances forfeited. If you are having trouble accessing your existing account, please contact our customer support via live chat for assistance.

To change your password, log in to your account and go to Account Settings > Security, then select "Change Password". You will need to enter your current password and a new password. For phone number changes, the process requires additional verification through customer support to ensure account security. Contact our live chat for further guidance.

Deposits & Withdrawals

Easy and secure financial transactions

mygame accepts a variety of popular payment methods in Malaysia, including:
  • Online bank transfer – all major Malaysian banks via FPX
  • DuitNow QR – scan and pay with ease
  • Touch 'n Go eWallet (TnG)
  • MAE by Maybank
  • Boost eWallet
All transactions are processed through secure, encrypted payment channels.

The minimum deposit at mygame is RM 30 only, making it very easy for new players to get started. The maximum deposit limit depends on the payment method used and your account level. Regular members can deposit up to RM 50,000 per day, while VIP members enjoy higher limits. Check your account settings for the latest limit details.

mygame processes withdrawal requests within 15 to 60 minutes for accounts that have completed KYC verification. Withdrawals to local bank accounts are typically credited within 1 hour on business days. Withdrawals requested outside of banking hours may take slightly longer. Please ensure the registered bank account number is in your own name to avoid any delays.

There are several possible reasons why a withdrawal may be rejected or delayed:
  • KYC verification not yet completed
  • Bonus wagering requirements not yet fully met
  • Bank account details do not match the mygame account name
  • Your account is under a security review
  • Daily withdrawal limit has been reached
If the issue persists, contact mygame customer support via live chat and include your transaction reference number.

Bonuses & Promotions

Make the most of what mygame has to offer

Important Tips: All mygame bonuses are subject to wagering requirements. Read each promotion's terms carefully before claiming to ensure an enjoyable gaming experience. Visit the Promotions for the latest offers.

The mygame welcome bonus will be automatically credited to your account once you make your first qualifying deposit. No special promo code is required – simply register a new account, make your first deposit, and the bonus will be added directly to your bonus balance within minutes. The welcome bonus can be used on most games on the platform, subject to the specified rollover requirements.

The wagering requirement means you need to place bets totalling X times total bonus amount received before the bonus funds can be converted to cash and withdrawn. For example, if you receive a RM 100 bonus with a 20x wagering requirement, you need to place bets totalling RM 2,000 (RM 100 × 20) before the bonus can be withdrawn. The maximum bet limit per round while a bonus is active is RM 10 per bet.

Yes, you can choose to opt out of any bonus if you prefer to play without wagering requirements. Contact mygame customer support via live chat before making a deposit and let them know you wish to deposit without a bonus. This allows you to withdraw your winnings at any time without needing to meet any wagering requirements.

Absolutely! mygame rewards long-time members with a variety of exclusive offers throughout the year, including daily deposit bonuses, weekly rebates based on total wagering, prize-based game challenges, festive promotions, and a VIP programme with special benefits. Visit the Promotions regularly and enable your account notifications so you never miss any new offers.

Games & Platform

Navigation guide and gameplay experience

mygame offers more than 1,200 game titles from a wide range of internationally acclaimed game providers. The collection includes video slots with diverse themes and special features, HD Live Casino with real professional dealers, interactive fish shooting games, local and international sports betting, as well as classic table games such as baccarat, roulette, and blackjack. The game collection is updated regularly with the latest titles. Explore at Game Lobby.

Yes, most video slots and table games at mygame are available in free demo mode that can be played without requiring a deposit or login. This allows you to understand game mechanics, test strategies, and experience bonus features before playing with real money. However, demo mode is not available for Live Casino games as they involve real dealers in real time.

If your internet connection drops during an active bet, the mygame system will automatically record the game state at the point of disconnection. Once you reconnect and reopen the game, it will resume from the last recorded point. If you notice an incorrect account balance after a disconnection, please contact our customer support with the time and game type involved for further review.

Security & Privacy

Your data and account are always protected

Member data security is mygame's highest priority. Our platform uses 256-bit SSL encryption used by leading banking institutions worldwide to protect all data transmitted between your device and our servers. In addition, we employ a real-time fraud detection system and regular security audits by independent third parties to ensure the platform remains trustworthy and secure at all times.

Two-factor authentication (2FA) adds an extra layer of security to your account. To enable it, log in to your mygame account and go to Settings > Security > Two-Factor Authentication, then follow the instructions to link an authenticator app or enable SMS verification to your registered phone number. Once activated, every new login will require an additional OTP code on top of your password.

If you suspect suspicious activity on your account, take the following steps immediately:
  • Change your account password immediately
  • Contact mygame customer support via live chat to temporarily freeze your account
  • Review your login history and transaction records in your account settings
  • Ensure the email and phone number linked to your account are still under your control
Our security team is available to assist you 24 hours a day, 7 days a week.

Mobile App

Play anywhere with the mygame app

To Android, visit the page App and click the APK download button. You will need to enable the "Install from Unknown Sources" setting in your phone's security settings before installing. For iOS (iPhone/iPad), the mygame app can be downloaded directly from the App Store. The app is lightweight and installation takes less than 2 minutes on most devices.

The mygame app is designed to be lightweight and runs on most modern devices. Minimum requirements are:
  • Android: Version 6.0 and above, 2GB RAM, 150MB storage space
  • iOS: iOS 12.0 or later, compatible with iPhone 6s and above
  • Internet connection: 4G/LTE or Wi-Fi for the best experience
For a smooth Live Casino experience, a stable 4G or Wi-Fi connection is strongly recommended.

If the mygame app is experiencing issues, try the following troubleshooting steps:
  • Fully close and reopen the app
  • Make sure you are using latest app version – update if necessary
  • Clear the app cache via Settings > Apps > mygame > Clear Cache
  • Check your internet connection – try switching between Wi-Fi and mobile data
  • Restart your device
If the problem continues, contact our customer support and provide your device model and operating system version.

Still Have Questions?

The mygame customer support team is here to help you anytime. Choose the channel that works best for you.

Live Chat 24/7

Chat directly with our support agents in real time. Response is typically within 2 minutes.

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Support Email

Send us your detailed enquiry by email. We will reply within 24 hours on business days.

[email protected]

Help Centre

Browse detailed guide articles, video tutorials, and step-by-step walkthroughs in our Help Centre.

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