Mygame takes the privacy and security of your personal data seriously. This policy transparently explains how we collect, use, store, and protect your information as a member of our platform.
Six core principles that form the foundation of how mygame handles every member's personal data responsibly
All data transmitted between your device and mygame servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia. Your information cannot be intercepted by any third party.
Mygame has never and will never sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs entirely to you, and we only use it for legitimate platform operational purposes.
As a mygame member, you have full rights to access, correct, download or request deletion of your personal data. You may also withdraw marketing consent at any time through your account settings.
Your personal data is stored in data centres protected by multi-layered physical and digital security controls. Access to user data is strictly limited to mygame staff who genuinely need it to carry out their duties.
The mygame Privacy Policy is drawn up in accordance with applicable data protection legislation. We continuously ensure our data management practices align with the latest legal developments to protect the interests of our users.
In the event of any security incident involving your data, mygame is committed to notifying you within the timeframe required by law. We will not conceal any incident that could affect the security of your account.
Mygame (mygame.vin) is an online gaming platform that operates with full responsibility for user privacy and information security. This Privacy Policy clearly explains how we collect, process, store, and protect your personal data each time you use our services.
By registering an account or using any part of the mygame platform, you agree to the data collection and usage practices described in this document. Please read this Privacy Policy together with the Terms and Conditions for a full overview of how our platform operates.
Important Note: This Privacy Policy applies to all mygame platform users, including unregistered visitors, registered members, and former members still within the data retention period prescribed by law.
Mygame collects your personal data through various means as you interact with our platform. The type of data collected depends on the level of your engagement with our services.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity | Full name, date of birth, identification card number | Registration form, KYC process |
| Contact | Phone number, email address, home address | Account registration, profile updates |
| Financial | Bank account details, transaction history, deposit and withdrawal records | Payment processing, transaction records |
| Technical | IP address, device type, browser, operating system | Server logs, cookies, analytics |
| Games | Betting history, games played, activity patterns | Gaming platform, system logs |
| Communications | Customer support conversation records, feedback, complaints | Live chat, support email |
We only collect data that is genuinely necessary to provide you with a safe and efficient service. mygame does not collect any data classified as sensitive — such as medical information or biometric data — unless required by law.
Every piece of data we collect has a clear and legitimate purpose. mygame will not use your personal data for purposes unrelated to platform operations without obtaining your separate consent.
For marketing communications such as promotional offers and the latest bonuses, we will only contact you if you have given your consent during registration. You may withdraw this consent at any time through the notification settings in your account profile.
Mygame does not sell or trade your personal data. However, in the course of running an efficient and secure platform, we may share certain data with the following parties under limited and controlled circumstances:
All third-party service providers working with mygame are required to comply with strict data protection standards through legally binding confidentiality and data protection agreements. They are not permitted to use your data for any purpose other than the services they provide to mygame.
The mygame platform uses cookies and similar tracking technologies to enhance your experience, secure your login session and help us understand how users interact with our platform.
Cookie Controls: You can manage your cookie settings through your browser at any time. Disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled as they are required for account security.
Mygame continually invests in the latest security infrastructure to ensure your personal data remains protected at all times. Our security measures cover technical, physical, and organisational safeguards.
While no security system can guarantee 100% protection, mygame is committed to applying reasonable and up-to-date measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction.
As a mygame member, you have the following rights regarding your personal data. mygame will process each request related to these rights within a reasonable timeframe:
Obtain a copy of the personal data we hold about you in a readable format
Request correction of any inaccurate or incomplete personal data held in our records
Request deletion of your personal data, subject to applicable legal retention obligations
Receive your personal data in a structured, machine-readable format for portability
Object to the processing of your data for direct marketing purposes at any time, without question
Request restriction of your data processing under certain circumstances while related issues are being resolved
To exercise any of the above rights, please contact our customer support team via live chat or email at [email protected]. We will verify your identity before processing any data-related requests to ensure the security of your account.
Mygame does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy or as required by applicable law.
Once the retention period expires, your personal data will be securely deleted or permanently anonymised using methods that ensure it cannot be recovered or re-linked to your identity.
Mygame reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. The "Updated" date at the top of this page indicates the date of the latest revision.
Any material changes — that is, changes that significantly affect how we handle your personal data — will be communicated to you via an in-platform notification or email to your registered address at least 14 days before the changes take effect.
We encourage you to review this Privacy Policy page periodically. Your continued use of the mygame platform after any changes are published will be considered acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how mygame handles your personal data, our team is ready to assist.
For further enquiries about platform policies and rules, you may also refer to our FAQ page us or review our Terms and Conditions for full details on the mygame platform usage agreement.
Responsible Gaming: Your privacy is closely tied to the safety of your gaming experience. Learn more about how mygame helps you play safely and responsibly on the Responsible Gaming us.