Playing at mygame should be enjoyable entertainment, not stress. We provide a range of self-control tools, practical guides, and professional support to ensure your gaming experience stays in control and remains fun.
Six core pillars that prove mygame is serious about safeguarding the well-being of every member on our platform
Mygame enforces a minimum age requirement of 18 through a strict identity verification (KYC) process. No underage individual is permitted to register or use this platform, and our systems actively monitor for unauthorised access attempts.
Set your own daily, weekly, or monthly deposit limits directly from your mygame account. Limits take effect immediately once set and can be lowered at any time. Increases only take effect after a 48-hour waiting period to allow time for reflection.
Set daily reminders and session time limits. When the time limit is reached, the platform will notify you and can block new session access for the rest of the day. This helps you maintain a healthy balance between entertainment and everyday life.
If you feel you need a break from gaming, use mygame's self-exclusion feature to temporarily block access to your account — whether for 24 hours, a week, a month, or longer. During this period, you will not be able to log in or make any transactions.
Mygame's trained support team is available anytime via 24/7 live chat. We also partner with mental health support organisations to ensure you can always access help from qualified professionals whenever you need it.
Monitor your own gaming habits through the personal activity report available in your mygame account. The report shows total time played, deposit and withdrawal records, and wagering patterns — all in one easy-to-understand view.
Responsible gaming means enjoying betting and casino games purely as entertainment – not as a source of income, an escape from problems, or a way to cope with life's pressures. It's about making smart decisions, staying aware of the risks, and always remaining in full control.
At mygame, we believe every member deserves to play with peace of mind. That is why we invest in the infrastructure and policies that help you stay on the right track. Fun gaming is responsible gaming.
A sign of healthy gaming is when you set a budget before playing, accept losses calmly, do not borrow money to gamble, and can stop whenever you want without feeling pressured.
Remember: Game outcomes are random and unpredictable. No system or strategy can guarantee wins. Play only with money you can afford to lose, and treat every amount spent as the cost of entertainment, not an investment.
Understand where your gaming habits stand based on these general indicators
Most mygame users play casually – they set a budget, play for fun, and are not affected emotionally or financially. However, playing patterns can shift over time, and it's important to stay honest with yourself.
If you find yourself at a moderate to high level, don't wait – use mygame's self-control tools or contact our support team right away. The sooner you act, the easier it is to turn things around.
Problem gambling rarely happens overnight. It develops gradually, and is often unnoticed by the person themselves until it has become fairly serious. Recognise these early warning signs and take action before things get worse.
Borrowing or stealing money to gamble – If you begin using borrowed money, credit cards, or other people's funds to finance your gaming activity, this is a clear red flag.
Chasing losses – When you keep playing more in an attempt to win back money already lost, rather than for enjoyment.
Lying to loved ones – Hiding the amount of money spent or time devoted to gaming from family members or friends.
Gaming is affecting work and relationships – Work performance declines, personal relationships suffer, or daily responsibilities are neglected due to playing.
Unable to stop even when wanting to – You have tried to stop or feel like stopping but find yourself returning to play repeatedly without clear control.
Gaming to escape problems – Using gaming as an escape from stress, anxiety, depression, or other personal problems.
If you recognise any of the signs above in yourself, please contact the mygame support team via live chat or use the self-exclusion tool in your account right away. You don't have to face this alone.
Set your daily, weekly, and monthly maximum deposit amounts. Limits can be reduced immediately but can only be increased after 48 hours.
Set a maximum duration for each gaming session. The system will warn you when you are approaching the limit and will close the session once it is reached.
Set the maximum amount you are willing to lose within a given period. Once the limit is reached, your account will be temporarily blocked from placing new bets.
Take a break from 24 hours up to 6 weeks. Your account will be fully blocked during this period, including from receiving promotional communications.
Close your account for a period of 6 months to 5 years, or permanently. This request cannot be reversed during the chosen period.
A quick guide you can follow every time you play at mygame to ensure a fun and controlled experience
Decide how much money you are willing to spend today – money you can afford to lose without affecting your daily needs. Think of it as an entertainment cost, like going to the cinema or dining out. Once the budget is gone, stop.
Before logging in, decide how long you will play. Use the session time limit tool in your mygame account or simply set a timer on your phone. When the time is up, log out without question – regardless of your account balance.
This is the most critical rule. If you have already lost for the day, accept the loss calmly and log out. Betting more to recover losses almost always results in even greater losses.
Make sure online gaming is only a small part of your recreational activities. Spend time with family, exercise, read, or pursue other hobbies. This balance is essential to keep gaming as entertainment, not an obsession.
Take time each month to review your personal activity report in your mygame account. Look out for any changes in patterns such as increased gaming frequency or rising deposit amounts — these signs are often easier to spot in data than in feelings.
Asking for help is a sign of strength, not weakness. If you feel your control is starting to slip, do not wait until things get worse. Contact mygame support via live chat or use the self-exclusion tool — we are here to help without any judgment.
Answer the questions below honestly to assess your own gaming habits
This is not a medical diagnostic test. It is simply a brief guide for self-awareness.
If you answered "Yes" to any of the questions above, this may be the right time to talk to someone. Reach out to the mygame support team via live chat or use the self-control tools in your account. You don't have to face this alone.
Answers to the most frequently asked questions about mygame's self-control tools and responsible gaming policies